Refund policy

If there is an issue with your order please contact us at info@giftology.com or 413-200-7428 Tuesday through Friday 10am-5pm eastern.

Giftology will gladly accept returns within 14 days of receipt. Please contact us at info@giftology.com or call us a 413-200-7428 if you need to return items or you can submit a return request. Instructions are below.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If your items arrived damaged or missing, please email or call us info@giftology.com 413-200-7428.